Citizens’ Service Bureau

The Citizens' Service Bureau's (CSB) purpose is to effectively and efficiently register and route city service requests, answer citizen requests for information, and provide City departments with statistics as needed.

CITIZENS’ SERVICE BUREAU

1520 Market St., Room 4087 • St. Louis, Missouri 63103 • 314-622-4800 •stlouis.missouri.org/

TO REGISTER A COMPLAINT OR COMPLIMENT
Call 314-622-4800 Monday through Friday between 8 a.m. and 5 p.m. and your call will be answered
by a Citizens’ Service Representative or go online to the CSB homepage
and Twitter:
TYPES OF PROBLEMS TO REPORT
All problems about City services should be reported to the bureau. These would include problems
with refuse collection, street maintenance, traffic control signals and signs, street lights, requests for
building inspections and health inspections, stray or vicious dogs, accumulations of trash and weeds,
defective public sidewalks, maintenance in city parks and recreation facilities, and other related city
service problems. If you do not know whether or not your complaint is under the jurisdiction of the city
government, contact CSB at 622-4800.
INFORMATION TO PROVIDE
You must have the exact address or location of the problem you are reporting and be prepared to give an
accurate description of what you have observed. Remember the CSB representative who is assisting you
has not seen the problem you are reporting, so be patient if you are asked for additional information.
TO FOLLOW UP ON A REPORT
The CSB representative will give you a work order number and a timeframe for completion of your
request. You can use that number to check on the progress or to alert them to a remaining problem.

 

   Contact CSB using any one of the following options:

                Online: Use the Request a City Service web-based form.

                By Phone: Call 314-622-4800 Monday - Friday, 8 am - 5 pm.               

                By Fax: Fax all information required to 314-622-4310.

                Using Twitter: Tweet using the @stlcsb [twitter.com] handle.

                By e-mail: send an e-mail to us at csb@stlouis-mo.gov